Chunghwa Senior Care Co., Ltd.

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Do I need home care services?

Seniors may need extra professional care if any of the following develops.
Ten warning signs:
Too many unpaid bills are left at home.
They are unwilling to go out, and they are interacting less with neighbors and friends.
They lack interest in preparing meals or dining.
They care less about their personal appearance and sanitation.
Their driving skills and spontaneous responses in traffic become obviously worse.
They often burn kettles or pots.
They look depressed, such as usually frowning, becoming emotional, dejected or easily bad tempered.
They miss medical appointments or dates with friends.
There are messy furnishings at home.
They ignore or omit tracking their medication.

What services does CSCC include and exclude?

Our services include professional home care services such as personal care of the seniors in the sub-health condition, chronic or acute diseases care, dementia care, cancer care, and hospice home care. We do not offer postpartum care, professional housekeeping, child care and babysitting.

What is the rate of service? What is the minimum service hour?

Each service requires a minimum of 3 service hours, considering the commuting hours of our caregivers. However, there is no limitation to minimum service hours per month.

Is there any contract to sign once the care plan is confirmed? Are there special requirements and fixed subscriptions in the contract?

In order to guarantee and regulate both parties’ rights and obligations, we will offer a customer service contract for both parties to sign. We understand that flexible care service is always your concern so there is no specific regulation regarding service time limit. You can flexibly reschedule the date and time of the care plan based on the needs of the seniors at home.

Do we have to prepare meals for caregivers during the service time?

No, you do not need to.

Who can I talk when I have problems once the service is launched?

A care manager will be assigned to take charge of every senior who receives our services. Whether you have problems about care of the seniors or questions regarding the service, you are welcome to talk the assigned care manager for help. If the assigned care manager is not available at the moment, please feel free to contact other service staff. Our staff will do our best to help you solve the problem.